How Legal access works with DANA and QRIS
Our Legal notice covers who may access the account area, how identity details are used, and what happens when a wallet or payment record needs checking. Access depends on local law; where local law permits, you can create an account after completing the requested phone verification
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and accepting the current terms. We may pause an account review when details do not match the account record, including a DANA, OVO, GoPay or QRIS reference. Bank transfer and virtual account records are retained with the related account activity so our team can trace a
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status question. The same rules apply when you move from a mobile browser to a computer, and cookies may be needed for secure sign-in. If you do not accept a policy change, contact us through the account support path before continuing to use the affected service.
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Our Legal page is the reference point for the current wording, while account-specific decisions are sent through your logged-in support route.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.